Customer Support Specialist

About the Role

We are looking for a Customer Support Specialist to assist our growing user base. You will be the face of LicenceBot, helping customers resolve issues and answering their questions.

Responsibilities

• Respond to customer inquiries via email and chat
• Troubleshoot technical issues and report bugs to the engineering team
• Create and update help center articles
• Provide feedback to the product team based on customer interactions

Requirements

• Excellent written and verbal communication skills
• Previous experience in a customer support role
• Familiarity with help desk software (e.g., Zendesk, Intercom)
• Ability to explain technical concepts to non-technical users
• Patience and empathy