Telegram
Telegram bot & alerts
Get order alerts, agent reports and let customers buy through your Telegram bot.
Where to find it: Settings > TelegramOpen in Dashboard
Implementation Steps
1
Connect your bot
Add your bot from Telegram settings. Each organization uses its own bot.
2
Link your admin chat
Open your bot in Telegram and tap Start. Follow the bot’s account-linking prompts, then confirm your account is registered as an administrator.
3
Add groups
Add the bot to a Telegram group and register it. Bind the group to one store, or leave it for all stores.
4
Choose alerts
Pick which events (orders, low stock, chats, agent reports) are sent.
Troubleshooting & Solutions
Symptom: Reports say 'not sent'
Fix: Check the correct organization bot, administrator chat registration and delivery details; tapping Start alone does not guarantee report delivery.
You are all set!
You have completed the setup for "Telegram bot & alerts". Need assistance? Contact our 24/7 technical team.
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