Support & Live Chat
Support Tickets
Manage customer support tickets from creation to resolution.
Implementation Steps
1
View Tickets
Go to Support → Tickets to see all support tickets with status, priority, and assignee.
2
Create a Ticket
Click 'New Ticket' to manually create a ticket on behalf of a customer.
3
Respond & Resolve
Open a ticket to view the conversation thread, add replies, and change the status to resolved.
4
SLA Rules
Configure SLA rules under Support → SLA & Escalation to set response time expectations.
You are all set!
You have completed the setup for "Support Tickets". Need assistance? Contact our 24/7 technical team.
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